Passengers traveling through Freetown International Airport, both inbound and outbound, have raised serious concerns over what they describe as “embarrassing and unprofessional behavior” by airport staff who frequently allegedly accused of solicit tips (money) from them.
Travelers report being subjected to persistent requests at various checkpoints, turning what should be a smooth travel experience into an uncomfortable ordeal.
Dr. Eric Fumba described how cleaners, porters, immigration officers, and even security personnel solicited favors under the guise of friendliness.
“Even when you ask a cleaner for directions to the bathroom, you’ll hear phrases like, ‘Your sister/brother is here ooh,’ meaning they expect a tip,” he said.
For outbound passengers, the situation appears even worse. “At almost every security checkpoint, staff members asked for favors,” Dr. lamented. “Even after clearing TSA, additional private security staff searched my carry-on and openly begged for local currency when they spotted some in my bag.”
At the immigration desk, officers reportedly use subtle but pointed language to request bribes. “They smile and say things like, ‘We are here for you, sir,’ repeatedly as a disguised plea for money.”
While some passengers empathize with underpaid porters who physically assist with baggage, they find it unacceptable for professionals like immigration officers and security staff to demand tips for simply doing their jobs.
In many developed countries, tipping is voluntary and reserved for exceptional service. However, passengers claim that at Freetown International Airport, tips are often coerced.
“They make you feel obligated to tip, and if you don’t, you risk embarrassment or delays,” said another traveler.
The persistent begging culture at Freetown International Airport is not just an inconvenience-it damages the country’s image as a gateway for international visitors.
Many believe that stricter oversight, better staff training, and fair wages could help address the issue. Passengers are calling on authorities to take urgent action to curb this behavior and improve customer service at the airport.
Efforts to contact airport management for a response were unsuccessful at the time of publication.
